The headquarters of the Consumer Financial Protection Bureau in Washington, DC
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The Consumer Financial Protection Bureau is expected to become a more aggressive consumer watchdog under the Biden administration and as the coronavirus pandemic poses financial challenges to millions of Americans.
Consumer advocates say the office was almost entirely declawed under former President Donald Trump, and during his tenure enforcement measures have fallen sharply. The agency was created in 2010 after the previous economic downturn to protect people from predatory lenders.
Now, it is expected that the CFPB will more aggressively investigate consumer complaints and take action against companies that break the law. To lead it, President Biden named Rohit Chopra, 38, longtime consumer advocate and former student loan ombudsman at CFPB.
Rohit Chopra, Director of the Consumer Financial Protection Bureau.
Alex Edelman / Bloomberg via Getty Images
Of course, some were skeptical of the agency’s work during the Obama administration, when Biden was vice president. Mick Mulvaney, who was acting director of Trump’s CFPB, at one point called the agency a “joke” in a “sick and sad way.”
But his job has never been more important, his supporters say, as so many Americans try to rebuild their finances after nearly a year of record-breaking job losses, evictions and increased debt. As people’s money problems have increased, their problems with financial companies have also increased: complaints to the CFPB have increased by 60% in 2020 compared to 2019.
“There are potentially a dozen, two dozen priorities,” said Richard Cordray, who was director of the CFPB from 2012 to 2017. “There is a lot to do.
These are some of the likely focus areas of Biden’s consumer watchdog.
The Covid crisis will likely be the office’s top priority, according to consumer experts and former agency officials.
The pandemic sent the U.S. economy into the deepest recession since the Great Depression, and at historic speed. It is estimated that millions of families fell into poverty by the end of the year.
“Covid has created a new set of issues, or highlighted and highlighted lingering issues for consumers,” Cordray said.
Americans can turn to financial companies for help, whether it is asking for various reliefs or new loans to cover their expenses.
CFPB will likely implement more safeguards to ensure consumers get adequate (and promised) support. This work will focus on two main areas, said Patricia mccoy, professor at Boston College Law School.
On the one hand, the agency could ensure that financial firms and debt collectors adhere to government protections, such as the nation’s ban on evictions until March and the payment hiatus for student loan borrowers until September. . It can also meet corporate voluntary commitments to all types of borrowers, such as homeowners, car buyers, and credit card users, for example.
“This will be a top priority,” said McCoy, a former agency official under the Obama administration.
In a related vein, the agency will also likely attempt to overturn or rewrite Trump-era debt collection rules, according to consumer advocates.
The previous administration issued two related rules towards the end of Trump’s tenure, one in October and another in December. Generally speaking, they discussed how debt collectors can communicate and disclose information to consumers.
Kathy Kraninger, the former CFPB chief under the Trump administration, said the measures were helping to keep consumers informed. However, consumer advocates believe the rules have given companies too much power.
“Basically, these weren’t rules for consumers,” said Rachel Gittleman, director of financial services at the Consumer Federation of America.
Trump-era policies allow debt collectors to hunt down consumers by calling them once a day, out of debt, Gittleman said. A consumer with five medical bills could receive 35 calls a week, she said. There is also no limit for SMS or social media messages.
The rules do not prohibit the collection of “zombie debts” either, according to at the National Center for Consumer Law. Debts sometimes fall outside a statute of limitations for collection – but consumers can accidentally revive that prescribed debt by making a small payment, for example. This in turn frees up debt collectors to re-sue a consumer.
Under Biden, the Office of Consumer Affairs is expected to exercise greater enforcement of the rules over the service of student loans.
Advocates have criticized student loan services for misleading borrowers and pushing them towards more expensive repayment plans. During the Obama years, the office took legal action against Navient, one of the largest service providers. (Navient deny any wrongdoing.) With Biden in the White House, experts expect the lawsuit to be pursued and pursued aggressively.
Other changes under Biden could include requiring loan services to inform borrowers of all of their available options, including economic hardship or unemployment deferrals. And repairers who do not face penalties.
The Office of Consumer Affairs will also likely take a tougher stance against for-profit schools that are known to prey on vulnerable students and make unrealistic promises. Enrollment in these schools generally increases during a recession, and he has during the pandemic.
“It is time for the CFPB to use all its tools to defend student loan borrowers, including through enforcement measures, creating stronger protections, monitoring complaints and routine monitoring of student loan companies,” said Seth Frotman, executive director of the Student Borrower Protection Center, who worked in the office from 2011 to 2018.
Credit rating companies are generally required to investigate consumer complaints within 30 to 45 days. But the Trump administration’s CFPB said so would not take coercive measures against businesses if they take longer to do so during the pandemic.
It was the opposite of what the consumer agency should have done, advocates say. They predict that Biden’s CFPB will pressure credit rating companies to respond quickly and adequately to people’s complaints about false and outdated information in their records. These reports can determine the interest rate a person gets on a new car loan or mortgage or whether they are accepted into an apartment.
It is clear that people face challenges: More than half of the complaints that entered the CFPB between January 2020 and May 2020 were for credit reports.
When people are subject to multiple fees, they can be kicked out of the banking system and unable to receive stimulus aid such as direct payments and unemployment checks, say the defenders.
CFPB should act to limit the charges, said Alex horowitz, Principal Research Office of the Consumer Finance Project at Pew.
“This could restrict the overdraft practices that he considers unfair, deceptive or abusive,” he said. “An example might be a bank charging a customer a lot of overdraft fees in a single day if a customer has used a debit card more than once. “
Last year, the Trump administration repealed parts of a 2017 rule issued by Cordray, the CFPB chief under President Obama, which sought to curb potentially damaging payday lending practices.
For example, the measure removed mandatory underwriting provisions (which had not yet entered into force) that would have prohibited lenders from issuing money to consumers without first assessing their ability to repay the loan.
“I would be shocked if the CFPB didn’t get rid of it,” McCoy, the agency’s former head, said of the measure.
All of these efforts must be designed with the understanding that black and brown Americans have paid the highest price for bad financial products and discriminatory loans, advocates say.
For example, the Center for Responsible Lending found payday lenders focus in African-American neighborhoods. Professors at the Massachusetts Institute of Technology, meanwhile, recently argued that a “Black tax“exists for African American homeowners. And so on.
The previous administration did not work to address these disparities, advocates say.
On the contrary, Studies show that complaints made to the CFPB by wealthy white neighborhoods in the Trump era were much more likely to result in financial restitution for consumers than those from low-income black neighborhoods.
When businesses aren’t penalized for their bad behavior, it continues, said Remington gregg, civil justice and consumer rights lawyer at Public Citizen.
“They were counting on the CFPB not to prosecute them,” said Gregg. “We need to have rigorous enforcement of our laws. “